FAQs

1. How do I place an order?

Browse the products, select the size, color, or style, and click "Add to Cart."

Go to the shopping cart to confirm your order details, click "Checkout," and enter your shipping address and payment information.

After completing payment, you will receive an order confirmation email.

2. Can I modify my order?

Orders can be modified before shipment by contacting Customer Service.

Shipped orders cannot be modified. Please refer to our Return and Exchange Policy for details.

3. What payment methods do you accept?

We accept major international payment methods, including Visa and Mastercard.

4. When will my order ship?

All orders are processed and shipped within 1-3 business days (excluding holidays).

A tracking number will be provided after shipment so you can easily check the delivery status.

5. How long does international shipping take?

Standard shipping: 7-15 business days

Delivery time may be delayed due to weather, customs, or other uncontrollable factors.

6. How are shipping and duties calculated?

Standard shipping is free, with no additional shipping charges.

International orders may incur duties, import taxes, or customs clearance fees, which are the responsibility of the recipient.

Shipping costs, taxes, and duties will be displayed during checkout. Please ensure your shipping address is accurate.

7. How do I request a return or exchange?

Returns can be made within 30 days of receipt.

Returns must be unused, undamaged, and in their original packaging.

For returns or exchanges, please refer to our Returns and Exchanges Policy for detailed procedures.

8. What if the item is damaged or shipped incorrectly?

If the item was damaged during shipping or shipped incorrectly, we offer a free exchange or refund.

Please contact customer service within 3 days of receiving the item and provide photo or video evidence.

9. Are there any discounts or promotions?

We occasionally offer discounts on new products, discounts on purchases above a certain amount, and limited-time events.

10. How can I contact customer service?

You can contact us via the following methods:

Email: info@atomstu.com

Name: WANDEFA LIMITED

Address: RM A8, UNIT A, 5/F TAK WING IND BLDG 3 TSUN WEN RD TUEN MUN HONG KONG